Information COVID 19
During this epidemic period, our entire team is mobilized to offer you the best possible service. We send the orders every day by Post, in followed letter.
Please note that the postal services are working on a limited basis. Therefore, delays in delivery are to be expected, against which we cannot do anything. Tracked letters are flashed only when they arrive at the delivery location (not when they are deposited). We cannot give you any information about the delivery of your package before it reaches your post office.
If postal services are limited, we will inform you in real time.
IMPORTANT MESSAGE: our entire team is mobilized to deliver you as soon as possible.
Shipping
Shipping: within 2 to 4 business days.
For deliveries in metropolitan France, shipments are possible by registered mail (for small orders), by colissimo or by Mondial Relay.
Shipping costs vary depending on the size and weight of the order and the choice of delivery.
Rates:
_ Tracked letter (<500gr and less than 3 cm thick ) at the rate of 2,50 euros
Colissimo at the rate of 4.95 euros weight less than 250gr.
Colissimo at the rate of 6.15 euros weight between 250gr and 500gr
Colissimo for orders over 500gr at a rate of 8.65e euros
Global Relay for orders of small accessories at a rate of 4.55 euros
Global Relay for larger orders at a rate of 5.95 euros
For shipments via Mondial Relay, the choice of the relay point is given to you at the time of the order at the stage of choice of delivery mode.
For shipments outside metropolitan France, do not hesitate to write to us directly at contact@kidsofthewool.com in order to choose with you the best shipping solution.
The seller cannot be held responsible for loss or delay in delivery due to errors or disruptions attributable to the carrier as well as in the event that the address provided by the customer was incomplete or erroneous.